Please note that the data shared with Samaaro shall be primarily processed in India and other jurisdictions where a third party engaged by Samaaro may process the data on Samaaro’s behalf. By agreeing to this policy, you are providing Samaaro with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or other jurisdictions mentioned above may differ from those of your country of residence.
If you have any concerns in processing your data and wish to withdraw your consent, you may do so by writing to the following email id: email@example.com. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve you well. For instance, if you want to participate in an event where other users may want to interact with you by available means of communication features on the platform such as live chat services, live video call services make connections or interact with other users.
A withdrawal of consent by you for us to process your information may: severely inhibit our ability to serve you properly and in such cases, we may have to refuse them altogether.
We may collect certain user information (including personal information and/or sensitive personal information) in the following ways.
Information You Provide To Us. We collect the information you provide directly to us including when you visit our websites and/or use the Samaaro Product.
Information We Collect Automatically When You Use the Samaaro Service. When you access or use the Samaaro Service, we may automatically collect information about you, including:
Samaaro encourages users to be aware of the Privacy policies of the third-party tools & services that are utilized on the Site. Samaaro does not have control over or access to any information contained in the cookies that are set on your computer by third-party tool providers
We may use the information collected through the Samaaro Service for the limited purpose of providing the Samaaro Service and related functionality and services for which Samaaro has been engaged. The information may be used for a variety of purposes, including:
Additionally, we may disclose personal data in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements; (b) protect and defend our rights or property; or (c) act to protect the interests of our users or others.
We value opinions and comments from our User community and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated and used to make improvements to the Website, other Sales Channels, services and to develop appealing content, features, and promotions for members based on the results of the surveys. The identity of the survey participants is anonymous unless otherwise stated in the survey.
Marketing promotions, research, and programs help us to identify your preferences, develop programs and improve user experience. As a registered user, you will also occasionally receive updates from us about fare sales in your area, special offers, new Samaaro services, other noteworthy items (like savings and benefits on our services), and marketing programs. In addition, you may look forward to receiving periodic marketing emails, newsletters, and exclusive promotions.
From time to time we may add or enhance services available on the Website. To the extent these services are provided and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website better and easier to use for our Users. You may however choose to opt-out of such programs by writing to us.
Samaaro will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances, we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax, or accounting requirements.
Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way that means it will no longer be used by the business.
Do Not Track. Some browsers offer a “do not track” (“DNT”) option. Because no common industry or legal standard for DNT has been adopted by industry groups, technology companies, or regulators, we do not respond to DNT signals. We will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
In addition to the circumstances described above, Samaaro may disclose User’s Personal Information if required to do so:
Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.
We may place links on the Samaaro Service, including the Samaaro blog. When you click on a link to a third-party website from our Website, your activity and use on the linked website is governed by that website’s policies, not by those of Samaaro. We encourage you to review their privacy and user policies.
Service providers act as processors who provide our IT and system administration services.
Providers of our cloud services such as AWS and Google.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based in India who provide consultancy, banking, legal, insurance, and accounting services.
Regulators and other authorities acting as processors or joint controllers based in India require reporting of processing activities in certain circumstances. Our third-party partners and affiliates who you engage with through the use of the Samaaro Event Platform in order to facilitate the provision of services
Samaaro provides an option to its users to post their experiences by way of ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by Samaaro or posting answers to questions raised by other users. Through participation in the feedback, the process is purely optional, you may still receive emails, notifications (by means of other messaging services) for you to share your rating(s), answer questions posted by other users. The rating or answer may be written or in a video format. The answer(s) written or posted may also be visible to other users on our platforms. The UGC that Samaaro collects may be of the following kinds:
On occasions when you receive e-mail updates from us about our services, special offers, new Samaaro services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the “unsubscribe” link or follow the instructions in each e-mail message or request to opt-out by writing to you at firstname.lastname@example.org
This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different industry-standard security techniques to protect such data from unauthorized access by members inside and outside the Company. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
Samaaro complies with the General Data Protection Regulation (“GDPR”) with respect to personal data it receives in connection with the Samaaro Service.
In some situations, Samaaro may act as a data controller under GDPR. For example, if you sign up to attend an event via the Samaaro Website, we may be a controller with respect to the personal data you share with us. In these situations, we will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you), and “legitimate interests.” Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at email@example.com.
In other situations, Samaaro may act as a data processor under GDPR. For example, if a company contracts with Samaaro for access to the Samaaro Service, and in the course of that relationship shares personal data with Samaaro, the company may be the controller with respect to such data, and Samaaro may be a processor. In such situations, Samaaro will enter into a data processing agreement with such a company governing both party’s compliance with GDPR.
The Samaaro Service is not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at firstname.lastname@example.org. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. Please note, if you are under the age of 13, you may not use our website, products, or services.
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to email@example.com
Samaaro Updates are emails, calls, or messages on the platform (all of them referred to as ‘messages’) that provide more information on Samaaro products, services, and regional events. Samaaro Updates may be tailored to your needs and interests that we may infer from your interaction with us. We are requesting this consent on our own behalf. You can withdraw your consent to receive commercial electronic messages at any time by clicking “unsubscribe” at the bottom of these emails or letting our customer representative know about your decision. Some messages directly related to a Samaaro product or service purchase cannot be opted out of.