Samaaro is an all-in-one event technology company that offers a comprehensive suite of event management solutions to help event organisers streamline operations, boost attendee engagement and maximise ROI of their events.
Samaaro Support
A Dedicated Partner for Your Event Strategy
Whether you’re onboarding for the first time or scaling your tenth event, we built our support experience to feel less like a help desk and more like a partnership.
What our support includes
For teams that need more than live chat
Hands-On services that scale with you
1. Event platform setup
From structure to integrations, we help you configure every aspect of your event on
time and in full control
2. Remote event tech support
Our technical team shadows your event to ensure everything goes smoothly from
registration issues to speaker troubleshooting
3. Onsite support (available in select regions)
We embed with your team on event day to handle registrations, check-in, printing, and
tech infrastructure
4. Integration & API support
Have a unique tech stack? We assist with CRM integrations, marketing workflows, and
custom API use cases
Pricing plans
More than support a real partnership
We believe customer support shouldn’t be reactive. It should be proactive,
knowledgeable, and deeply embedded in your success.
30 sec
Average response time
on live chat
10 min
Average time to
resolve issues
98.7%
Customer satisfaction rate across support conversations
99.99%
Platform uptime
in the last 90 days
Samaaro Onboarding Help
Support tiers at a glance
Have Questions? Let’s Talk.
Whether you’re looking for Samaaro event tech assistance or just want a walkthrough of what’s possible our team’s here.
