Sustaining Excellence: How an Integrated Event Platform Enhanced Patient Awareness Campaigns

Overview: A leading regional healthcare provider, operating in the UAE, Oman, and other GCC countries, conducts large-scale patient awareness campaigns with 500-2000 attendees. These campaigns target the general public, specific patient groups, and high-risk populations, focusing on conditions like diabetes, heart disease, and cancer. Leveraging these campaigns as a cornerstone of its marketing strategy, the provider enhances its brand image, builds patient loyalty, showcases its expertise, and garners positive media coverage.

Industry: Healthcare

Event Type: Patient Awareness Campaigns

Solutions Used: Robust Event Management and Registration Platform, Comprehensive Mobile App, Secure Health Data Management System, Integration, Scalability

Testimonial:

Samaaro has been a great partner for our patient awareness campaigns. Their platform made it easy to manage everything, from registrations to data security. The team has been exceptional in helping us understand the platform and have been extremely quick when it comes to customer support. Satisfied with the partnership and we look forward to conducting more events with them.

Client Requirement:

To enhance its role as a leader in preventive healthcare and disease management, the organization conducts large-scale patient awareness campaigns. These events, attracting between 500 to 2,000 participants, are held across multiple geographies, including the UAE, Oman, and other GCC countries. The company sought a robust event technology platform to effectively manage and streamline these campaigns, ensuring a significant impact on public health awareness.

The challenges faced by the client were:

Robust Event Registration and Management Platform

Using other registration software led to losing revenue because of high commission fees. The platform needed to handle complex attendee data and be easy for both guests and organizers to use. Not addressing these issues could result in lost revenue, poor experiences for attendees, and increased risk of data breaches, which could lead to legal problems and hurt the client’s reputation.

Comprehensive Mobile App

Creating a user-friendly mobile app and adding engaging gamification features were key for keeping users interested, spreading awareness and educating the attendees about the camp and how the camp helped them. The app had to be easy to use and protect user data. Problems in these areas could lead to low user engagement, negative feedback, and poor results from the campaign. Data breaches or app issues could damage the client’s reputation and lose user trust.

Secure Health Screening Data Management System

Protecting sensitive patient data and following HIPAA rules were top priorities. The system needed strong security to prevent data breaches and integrate information from the mobile app and website accurately. Limiting who could see the data, even within the organization, helped protect it and build trust. If these issues weren’t handled, it could lead to data breaches, legal troubles, fines, and damage to the client’s reputation.

Integration Capabilities

The platform needed to work well with different CRM systems, email marketing tools, and social media platforms. It had to handle data flow and fix technical problems during integration. If these challenges weren’t addressed, it could lead to data errors, ineffective marketing, and missed communication opportunities. Delays in campaign execution could frustrate event organizers and impact performance.

Scalability

The platform had to manage events in various locations and handle growing numbers of users and data. It needed to stay responsive and efficient even during high demand. If the system couldn’t scale properly, it could result in crashes, slow performance, and a poor user experience. This could also lead to missed growth opportunities, lost revenue, and harm the client’s reputation.

Accessibility

The platform needed to be accessible to people with disabilities, following standards like WCAG and ADA. It had to provide alternative formats for content, such as audio or text. If these accessibility issues weren’t addressed, it could lead to legal problems and exclude a portion of the audience. This would hurt the client’s reputation and create a negative image.

Samaaro’s Solution:

Managing and running patient awareness campaigns come with unique challenges. A strong, secure event management system was essential to protect patient privacy, build trust, and ensure campaign success.

Robust Event Management and Registration

Samaaro set up an easy-to-use platform for event registration, secure payments, and managing attendee information. By integrating directly with the client’s payment gateway, the platform eliminated high commission fees, increasing revenue. Automated emails and SMS updates kept participants informed about event details and reminders. On-site check-ins were made smooth and quick with mobile technology, ensuring a hassle-free experience for attendees.

Engaging Mobile App

Samaaro created a mobile app that served as a central hub for campaign details, resources, and educational content. The app included fun features like quizzes and challenges to make learning engaging, which helped boost user involvement.

Secure Health Data Management

Samaaro focused on keeping health data safe and private. The system followed strict privacy rules, like HIPAA, and used advanced encryption to protect sensitive information. It integrated smoothly with Electronic Health Records (EHRs) without displaying sensitive healthcare data, yet still managed to create a personalized experience for attendees. This approach-built trust, reduced the risk of data breaches, and supported better decision-making based on accurate data.

Integration and Scalability

Samaaro’s platform worked well with existing tools like Salesforce CRM and social media. It was built to handle more participants and data as the campaign grew. Regular updates and performance checks kept the system reliable and efficient.

Accessibility and Inclusivity

Samaaro made sure the platform was accessible to everyone, including people with disabilities, by following universal design principles. It also offered multilingual support to reach diverse audiences. This increased the campaign’s reach and improved overall user satisfaction.

By combining these solutions, Samaaro effectively met the client’s needs, enhanced engagement, and maximized the impact of the health awareness campaign.

Results of the Patient Awareness Campaign

Improved Revenues: Revenues increased by 6-7% due to two factors: integrating directly with client’s payment gateway, which saved on platform commission fees, and boosting sales through a multilingual and more accessible platform.

Increased Satisfaction: Attendee satisfaction rose due to engaging gamification features like quizzes, which made the experience more interactive and enjoyable.

Enhanced Efficiency and Cost Savings: Efficiency improved, and costs were reduced by 4-5% through the centralization of event management and automation of processes, streamlining operations and reducing manual work.

Conclusion

By addressing critical challenges with innovative solutions, Samaaro enabled the client to achieve remarkable results and positively impact patient health outcomes. If you want to experience similar results, sign up for a free trial or book a demo with Samaaro today.