Samaaro + Your CRM: Zero Integration Fee for Annual Sign-Ups Until 30 June, 2025
- 00Days
- 00Hrs
- 00Min
ICICI Lombard, one of India’s leading general insurance providers, has consistently pushed the boundaries of partner engagement. In line with its commitment to delivering premium experiences, the company partnered with Samaaro to enhance the guest journey at a high-profile channel partner event in Antalya, Turkey. With attendees arriving from across regions and expectations running high, the challenge was clear: how to deliver seamless communication, real-time access to event information, and a memorable, tech-driven experience, all without adding complexity for organizers. By leveraging a customized event engagement app, ICICI Lombard simplified operations, empowered guests, and set a new standard for partner-centric events.
Financial Sector, Channel Partner event
However, a common challenge many event marketers face is not just attracting attendees, but keeping them engaged, informed, and connected throughout. It’s one thing to fill a room, and quite another to make every moment count.
When ICICI Lombard brought together its channel partners in Antalya, Turkey, the goal was clear: deliver a smooth, high-touch experience that matched the prestige of the occasion, without overwhelming the organizing team with logistical follow-ups.
Bringing a large group of attendees together in an international setting adds layers of complexity, from managing real-time communication and itinerary updates to ensuring every guest knows what’s happening, when, and where.
ICICI Lombard needed a solution that could:
Samaaro stepped in with a lean, intuitive event app tailored to meet the specific communication and engagement needs of the event.
What made it stand out?
Personalized agenda & itinerary: Guests could instantly access their travel details, activity schedules, and daily plans, no printed handouts or endless whatsapp threads required.
Attendee directory: The guest list helped build connection and context, making networking more organic and informed.
Emergency contact access: All key support numbers were clearly listed, adding a layer of reassurance for attendees and organizers alike.
AI photo gallery integration: Guests could take photos during the event and later receive a curated drive link with all their personal captures, making memories easy to find and even easier to share.
60% reduction in the effort needed to communicate
94% fewer guest queries due to self-serve access to information
One moment that captured the app’s impact? During a group transfer, a guest looked confused about the next activity. Before an organizer could step in, another guest said, “It’s all in the app, just check your itinerary.”
That spontaneous moment of self-help reflected the deeper success: guests were in control, and organizers didn’t need to micromanage.
This case points to a larger shift in corporate events: tech that puts attendees first, making information accessible, reducing operational chaos, and enhancing the emotional experience.
In today’s landscape, event engagement isn’t a luxury. It’s a necessity, and simplicity is a competitive edge.
Samaaro is an all-in-one event technology company that offers a comprehensive suite of event management solutions to help event organisers streamline operations, boost attendee engagement and maximise ROI of their events.
© 2025 — Samaaro. All Rights Reserved.