Samaaro Support

A Dedicated Partner for Your Event Strategy

Whether you’re onboarding for the first time or scaling your tenth event, we built our
support experience to feel less like a help desk and more like a partnership.

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What Our Support Includes

Real Experts, Not Just Reps

When you contact us, you're talking to someone who understands event tech, not just software.

24/7 Availability

We support teams across time zones and industries—our coverage never sleeps.

Multichannel Access

Our dedicated success managers are available on channel of your choice – calls, WhatsApp, MS Teams, Slack & emails.

For teams that need more than live chat

Hands-On Services That Scale With You

1. Event Platform Setup

From structure to integrations, we help you configure every aspect of your event—on time and in full control

2. Remote Event Tech Support

Our technical team shadows your event to ensure everything goes smoothly—from registration issues to speaker troubleshooting.

3. Onsite Support (Available in select cities)

We embed with your team on event day to handle registrations, check-in, printing, and tech infrastructure.

4. Integration & API Support

Have a unique tech stack? We assist with CRM integrations, marketing workflows, and custom API use cases.

Pricing Plans

More Than Support—A Real Partnership

We believe customer support shouldn’t be reactive. It should be proactive,
knowledgeable, and deeply embedded in your success.

30

Average response time on live chat

10

Average time to resolve issues

98.7%

Customer satisfaction rate across support conversations

99.98%

Platform uptime in the last 90 days

Featured services

Samaaro Onboarding Help

Onboarding & Platform Setup

Get personalized help to configure your event from day one.

Training & Role Access

Guided walkthroughs tailored to your team’s specific responsibilities.

Setup Tips & Best Practices

Learn what works best for your event type, goals, and audience.

Integrations & CRM Tools

We’ll help connect your CRM, marketing tools, and lead flow.

Checklist & Launch Readiness

Track every milestone and launch with confidence, step-by-step.

Testing & Dry-run Support

Run through your event setup before going live— tech and flow.

Support Tiers at a Glance

Voices from the Field

Samaaro truly tailored the solution to our needs and with deep integrations their platform has been a game-changer, giving us the flexibility we need to create tailored event experiences that drive real impact.

Lauren Whiteside

Head of Events, Apex Group

Samaaro helped us integrate WhatsApp for sending invites which significantly boosted our registrations, making it easier to reach, engage, and convert attendees with a smooth and hassle-free process.

Nancy Matar

Head of Marketing, Property Finder

Samaaro’s check-in solution is fantastic, ensuring a smooth guest experience, and their around-the-clock support means we’re never left without expert help whenever we need it.

John Healy

Head of Operations, TechTalk Summit

The level of support Samaaro offers is unmatched, something we’ve never experienced with other platforms. Their proactive approach makes all the difference in delivering exceptional experiences

Sanaa Bouchaib

Customer Experience Manager, Modon Properties

Since we’re running a 365-day event platform, I can confidently say Samaaro’s platform is robust, reliable, and designed to handle continuous engagement without any disruptions or limitations.

Julian Thomas

Senior Project Director, Informa Markets

Have Questions? Let’s Talk.

Whether you’re looking for Samaaro event tech assistance or just want a walkthrough of what’s possible—our team’s here.

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